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BPO Academy

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Our mission

BACAN offers state of the art BPO training and talent development solutions to, not only the existing Nigerian BPO players but also, those who plan to set up their operations in Nigeria in the next few years.

OUR OBJECTIVES
The key objective of the BACAN‐BCI initiatives in Nigeria is to empower youths and the unemployed with the knowledge, skills, competencies and behaviors critically required for becoming employable in white collar jobs in the Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) industries.

Indeed, as can be understood, these will also give individuals the much‐needed confidence to think differently and constructively and help them embrace modern principles and thoughts related to jobs, careers, professionalism, work‐ethics and social responsibility. More specifically, we are looking at the following spin offs:
Individuals will get prepared for white‐collar jobs in BPO and other related industries in short‐duration programmes.
Many of these individuals will improve on personality, language and behavior and also improve their overall employability and social manners.
Individuals will get exposed to global BPO best‐practices and examples of professional behaviors, which will help them “feel” a part of the larger, more interesting and opportunities‐laden world and hence will motivate them to rise above parochial issues and look ahead.
The individuals will get absorbed and assimilated in the “Corporate Mainstream” of Nigeria and develop the much‐needed “economic independence” and intellectual confidence.
Will set a wave in motion for others to follow and will set up constructive examples related to self‐development.

OUR CORE VALUES
Our Core values have shaped the culture and defined the character of our company, guiding how we behave and make decisions:
Integrity: We write what we do and do what we say. We inspire trust by taking responsibility, acting ethically, and transparently.
Client Value Creation: We deliver consistently exceptional services to our clients while creating long-term, win-win relationships and focusing on execution excellence.
Stewardship: Building a heritage for future generations, acting with an owner mentality, developing people everywhere we are, and meeting our commitments to all internal and external stakeholders.
Excellence: At BACAN, it’s more than a word. It’s a way of doing business. We expect nothing less from ourselves and we deliver for our clients.

OUR OFFERING

1) We provide professional training for the contact centre and the BPO industry. We prepare candidates for the rigorous certification process of the BCI world class certification. We also give specialized training to the candidates in line with the nature of call centres they are going to work in.
2) We offer human resource outsourcing services by deploying and managing certified candidates in call centres and other BPO companies needing their services.
3) We recruit and train for companies on demand with a lead time of 5 weeks before deployment.
4) We offer consultancy services to companies going into the BPO industry in the areas of feasibility studies, managing their entire process including human resource.

OVERVIEW
Recent Development in the service – driven industry has shown that excellent customer service delivery is pivotal to the success and sustenance of organizations. Customer service is the starting point of all business interactions; it must be skillfully managed to minimize loss and maximize profit. Excellent service is therefore, achievable and sustainable through unrelenting commitment and vigorous insistence on the highest standards of employee performance in the area of customer service and relationship management.

The importance of quality service delivery cannot be overemphasized in any business environment, regardless of the size of business operations, service focus or marketing priority. In fact, the most successful companies take customer service farther than their consumer relationship practice and apply it to the staff itself. When a service team regards and treats each other with the same consideration and respect that they would offer the customer, amazing team spirit is created and overall work dynamics of the establishment is improved.
Customer satisfaction and customer loyalty is improved when your employees are properly trained to demonstrate professional customer service skills in their every minute conduct within or without the organization. This also ensures that the organization retains, enlarges its customer base, increases its profit margin and improves its overall image. Satisfied customers, it has been observed, are likely to recommend your organization to other potential customers.
Based on the foregoing, our seminars, master classes and certifications present concepts, insights, the practical support tools, the requisite skills that will give participants the competitive edge they need to confront the very competitive Nigerian (customer-driven) business environment.

Generate improvements in personal, team, and organizational effectiveness

Help you attain specific objectives such as increased customer satisfaction or fewer communication snags.

Include case studies, activities, and practice sessions to reinforce key points.

Can be customized to address your specific needs and concerns.

Blend process and content so as to build cooperation and teamwork.

Provide examples of what has and hasn’t worked in other organizations.

Include action-oriented guidelines that you can put to use immediately.

Help you develop a plan of action for creating specific, tangible improvements.

Will make you laugh while you learn!!!

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